Privacy and Cookies Policy
This notice sets out my responsibilities and your rights in collecting, storing and sharing data about you. All details about you are collected and stored in accordance with the General Data Protection Regulation 2018 (GDPR).
Strictly necessary cookies are cookies, which are required for the operation of this website.
Analytical/performance cookies allow me to recognise and count the number of visitors and to see how visitors move around my website when they are using it. This helps me to improve the way my website works, for example by ensuring that users are finding what they are looking for easily.
Functionality cookies are used to recognise you when you return to this website. This enables me to personalise my content for you and remember your preferences.
Google Analytics Cookies
You can find out more about Google Analytics here https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
The internet industry body, the Internet Advertising Bureau, provides information and advice on cookies: http://www.youronlinechoices.com/uk/.
Data I hold about you and what I use it for
I am registered with the ICO (Information Commissioner’s Office) as the Data Controller for Sussex Rainbow Counselling (Registration Number: ZA314171).
Your personal details that I collect are listed in the registration form you complete when you begin counselling. These details are collected so I can contact you outside of our sessions, for example if I need to cancel a session or if I need to break confidentiality (as listed in our counselling contract). I also keep brief session notes to help me in my work with you and as an insurance requirement.
In addition I collect information about you when you communicate prior to setting up sessions. This includes any communication you send to me through a contact form on my website, through email, text, phone call, social media messaging, social media posting or any other communication that you send.
I process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. The lawful ground for this processing is to reply to communications sent to me, to keep records and to establish, pursue or defend legal claims.
How I store your data
Your phone number is stored securely on my work phone and your email address is stored securely in my email account. Your personal details are also stored securely and separately from my brief session notes, which are stored securely and anonymously. All of your notes and personal data are kept for up to 7 years (after our sessions have ended), after which they will be securely destroyed.
Sharing your data
I will not share your data with any third party with exception to the limits to confidentiality I hold as a counsellor. Details of confidentiality exceptions are listed in our counselling contract.
Your rights and your personal data
Unless subject to exemption under the GDPR, you have the following rights with respect to your personal data that I hold
The right to request a copy of your personal data which I hold
The right to ask me to correct any personal data if found to be inaccurate or out of date
The right to request your personal data is erased where it is no longer needed
The right to withdraw your consent to the processing at any time
The right to ‘data portability’ (where applicable)
The right, where there is dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
The right to object to the processing of personal data (where applicable)
The right to lodge a complaint with the Information Commissioners Office
You can contact me via email email@example.com or phone 07472 987893.
You can contact the Information Commissioners Office on 0303 123 113, via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.