respond at your own pace...

What is Email Counselling?


An exchange of weekly therapeutic emails. 


We will each send a maximum of 500 words once a week.


I will spend the same time writing to you as if we were meeting for a fifty-minute session and encourage you to do the same. The time delay is an important difference in this option, so I therefore take 2 working days to reflect on your email prior to responding.


We will agree to respond to each other by a certain time and day of the week.

e.g. you send an email before 5pm each Tuesday and I reply before 5pm each Thursday

Is Email Counselling Confidential?

It is important our emails are confidential. To do this we will both use a secure email account. I will send you details on how to set this up.

Is Email Counselling Safe?

I have studied an advanced specialist course in online counselling which equips me to offer this method of working in a very safe way. To read more about my online experience and training click here.  

Why choose email counselling?

  • more time to think, due to us not meeting in ‘real time’

  • the ability to write at a time that suits you

  • no need to show your face 

  • no need to speak

  • express yourself through writing

  • more accessible

  • no travel time

  • feel more equal

Things to Consider

  • Do you have somewhere private to read/write where you will not be disturbed?

  • Do you have enough quality time to read/write?

  • Are you able to express yourself through writing and do you enjoy communicating in this way?

  • Would you be able to cope with gaps between our communications?

How do I get Started?


STEP 1: Click here to complete the web form to ask to book an introductory session.

STEP 2: I will send you details on how to set up your own secure ProtonMail free email account, which you will use to send your emails to me.


I will also send you the registration form for you to complete and the bank details to book your session.

STEP 3: I will then email you confirming your email session time (by which you can write your email to me; I then reply 2 working days later). I will also email you a copy of my counselling contract.

STEP 4: You send your introductory email (500 words max) – remember to write and send it through your new ProtonMail email account.

More details about the Introductory Session

Our first email session will be an introductory session. This is not a counselling email; instead it is more of a 'meet and greet'. It gives you the opportunity to get a feel for a first email from me and decide if you would like to start counselling email sessions. It also gives me a sense of what you are looking for and for me to see if I feel I can help you. It is important that you choose a counsellor you feel comfortable with so you may want to try a few before you decide. There is, therefore, no commitment at this stage.

In this email I invite you to:

  • share a little bit about any experience of counselling you may or may not have had before (good/bad experiences, how long for, were they online or face-to-face)

  • share a little about why you have chosen to meet by email and whether you have had this type of  counselling before

  • share a little about the main issues you are facing and would like some help with

  • share what you are hoping to get from counselling

  • ask me any questions. Lots of info can be found on this website

STEP 5: I will send my therapeutic email response (2 working days later).

STEP 6: You email me to confirm if you would like to start counselling or not. If you do, please type your name at the bottom of the counselling contract to confirm you agree and then email it back to me.

Step 7: I will then reply confirming our weekly times we will send our email exchange.

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    ​© Sussex Rainbow Counselling  -  Chloe Foster (MNCS Accred)  -  PG Dip Humanistic Psychotherapeutic Counselling

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